OVERVIEW
At LagunaHorizon.com, we are committed to customer satisfaction. If you are not entirely satisfied with your purchase, our Refund Policy outlines your rights and the process for requesting a refund.
This policy applies to all purchases made through our website.
REFUND ELIGIBILITY
1. Products or Services Eligible for Refunds:
• Refunds are available for unused services or products purchased within the last 14 days.
• Refunds are not available for services that have been fully utilized or delivered as agreed.
2. Conditions for Refunds:
• The product or service must be in its original state (if applicable).
• You must provide proof of purchase (e.g., order confirmation, receipt).
NON-REFUNDABLE ITEMS
Certain items and services are non-refundable, including:
• Digital services that have been fully delivered or accessed.
• One-time services such as consultations or digital downloads.
• Any promotional or discounted products/services explicitly marked as non-refundable.
REQUESTING A REFUND
1. How to Request:
• Email us at Contact@LagunaHorizon.com with the subject line “Refund Request.”
• Include your name, order number, and a brief explanation of why you are requesting the refund.
2. Processing Time:
• Refund requests will be reviewed within 7 business days.
• Approved refunds will be processed to the original payment method within 10-14 business days.
LATE OR MISSING REFUNDS
If you haven’t received your refund within the specified time:
1. Check your bank or payment method for pending transactions.
2. Contact your payment provider, as there may be delays in processing.
3. If the issue persists, email us at Contact@LagunaHorizon.com for assistance.
CANCELLATIONS
1. Order Cancellations:
• You may cancel your order before it has been processed for a full refund.
• Orders that have been processed or shipped may not be eligible for cancellation.
2. Service Subscriptions:
• Subscriptions can be canceled at any time, but refunds for unused portions are only available if explicitly stated in the subscription terms.
EXCHANGES
Exchanges are available for products that are defective or damaged upon receipt. Contact us within 7 days of delivery to request an exchange.
EXCEPTIONS
Refunds or exchanges may not be granted if:
• The request is made after the specified refund period (14 days from purchase).
• The product/service has been misused or modified by the customer.
DISPUTE RESOLUTION
If you are unsatisfied with the resolution of your refund request, you may escalate the matter to a local consumer protection authority or regulatory body in your jurisdiction.
CONTACT INFORMATION
For questions about our Refund Policy or to initiate a refund request, please contact us:
Email: Contact@LagunaHorizon.com