INTRODUCTION
LagunaHorizon.com (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or use our services. By using our site, you agree to the terms outlined in this Privacy Policy.
COLLECTION OF PERSONAL INFORMATION
We collect personal information to provide and improve our services. Personal Information refers to data that can identify an individual, including but not limited to:
1. Device Information:
• Examples: Browser version, IP address, time zone, cookie data, pages viewed, and interaction with the site.
• Purpose: To load the site efficiently and analyze usage patterns for optimization.
• Source: Automatically collected through cookies, log files, and similar technologies.
• Disclosure: Shared with our processor, WordPress.
2. Order Information:
• Examples: Name, billing/shipping address, payment information, email, and phone number.
• Purpose: To process orders, fulfill contracts, detect fraud, and communicate regarding purchases.
• Source: Collected directly from users.
• Disclosure: Shared with WordPress for processing payments.
3. Customer Support Information:
• Examples: Name and email address.
• Purpose: To respond to queries and provide support.
• Source: Collected directly from users.
• Disclosure: Not shared with third parties.
USE OF PERSONAL INFORMATION
We use personal information to:
• Provide our services (order fulfillment, customer support).
• Process payments and prevent fraud.
• Improve website functionality and personalize user experiences.
• Communicate promotions, updates, and offers.
SHARING OF PERSONAL INFORMATION
We share your information with trusted third parties to deliver services:
1. Service Providers:
• Examples: WordPress, Google Analytics.
• Purpose: To manage the website, analyze user behavior, and fulfill orders.
2. Legal Compliance:
• Purpose: To comply with laws, regulations, subpoenas, or lawful requests.
RETENTION OF PERSONAL INFORMATION
We retain your information as long as necessary to fulfill the purposes outlined here or as required by law. For instance, order details are retained for our records unless you request their deletion.
YOUR RIGHTS
1. GDPR (For EEA Residents):
• Access: Request details of personal information we hold.
• Correction: Update or correct inaccuracies.
• Erasure: Request deletion of your information.
• Portability: Receive your data in a structured format.
To exercise your rights, contact us at: Contact@LagunaHorizon.com.
2. CCPA (For California Residents):
• Right to Know: Access categories and specific personal information we collect.
• Right to Delete: Request deletion of your personal information.
• Opt-Out: Stop the sale of your data (if applicable).
To exercise your rights, email us at: Contact@LagunaHorizon.com.
COOKIES
Cookies are small files stored on your device to improve website functionality and personalize your experience. We use:
• Functional Cookies: Enable basic features like navigation.
• Performance Cookies: Analyze site performance and usage.
• Advertising Cookies: Deliver targeted advertisements.
You can manage cookie preferences via your browser settings or visit All About Cookies.
BEHAVIORAL ADVERTISING
We use tools like Google Analytics to track user behavior and deliver targeted ads. You can opt out of behavioral advertising via:
• Facebook Ads Settings: here.
• Google Ad Preferences: here.
For more options, visit the Digital Advertising Alliance.
DO NOT TRACK
Currently, our site does not respond to “Do Not Track” signals due to the lack of industry consensus.
AUTOMATED DECISION-MAKING
We do not engage in automated decision-making that has a significant legal effect on users. Tools used for fraud prevention may temporarily deny access to certain IP addresses or payment methods.
SECURITY
We implement robust security measures to protect your personal information, including encryption during data transfer and secure storage practices. However, no system is entirely foolproof, and we cannot guarantee absolute security.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy as needed. Significant changes will be notified via email or site notifications. The latest version will always be available on this page.
CONTACT INFORMATION
For questions, concerns, or complaints, contact us at:
Email: Contact@LagunaHorizon.com
Mailing Address: Laguna Horizon Limited, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, Hong Kong S.A.R, Hong Kong.
If you are unsatisfied with our response, you can lodge a complaint with your local data protection authority. For example, residents of the UK can file a complaint with the ICO.